Privacy Policy

Effective date: 07/08/2026 Last updated: 07/08/2026

This policy explains what information Elena Hernandez collects through this website, how it is used, who it is shared with, and the choices you have.

Who we are

María Elena Hernández, operating as Elena Hernandez, an individual doing business in California.

Phone: (818) 669-3356
Email: support@elena-hernandez.com
Mailing address: [FULL BUSINESS ADDRESS — REQUIRED]

Licensing: California DRE #01457962 (eXp Realty) · NMLS #1536489 · California Insurance License #0B04708

What this policy covers

This policy covers information collected through this website, including the contact form, and through phone, text, and email communications that begin here.

It does not replace the separate privacy notice you receive if you become a client for a mortgage, insurance, or other financial product or service. That notice governs that relationship.

Information we collect

Information you give us. When you submit the contact form, we collect your first name, last name, email address, and — if you choose to provide it — your phone number and a description of what you are working toward.

Information collected automatically. When you visit, our website host and analytics tools may collect your IP address, browser type and language, device type, referring page, pages viewed, and the dates and times of your visits.

Cookies and similar technologies are used for this. See "Cookies and tracking" below.

Information from other sources. If you become a client, we may receive information about you from lenders, credit reporting agencies, insurers, title companies, employers, or other third parties as part of a transaction you have asked us to work on.

Sensitive information. We do not ask you to submit Social Security numbers, dates of birth, bank account numbers, credit card numbers, or credit report information through this website's contact form. Please do not send that information by email or text. If a transaction requires it, we will tell you how to provide it securely.

How we use your information

To respond to your inquiry and schedule a consultation
To follow up about services you asked about
To provide services you engage us for
To maintain records, including records of your consent to be contacted
To operate, secure, and improve the website
To comply with legal, licensing, and recordkeeping obligations

If you have given separate consent, we may also send you updates, educational content, or promotional messages. See our Contact & SMS Terms.

We do not sell your personal information

We do not sell your personal information. We do not share your phone number or your SMS consent with third parties or affiliates for their own marketing purposes.

Who we share information with

Service providers. Companies that help us run the business and act only on our instructions: our website platform, our form provider, CRM, SMS PLATFORM, EMAIL PLATFORM, and ANALYTICS.

Transaction participants. If you engage us for a real estate, mortgage, or insurance transaction, we share information as necessary with the parties to that transaction — for example, eXp Realty, lenders, insurers, escrow and title companies, and appraisers.

Advertising platforms. META PIXEL / GOOGLE ADS TAGS Under California law, disclosing information to advertising platforms for cross-context behavioral advertising may be treated as "sharing" even where no money changes hands.

Legal reasons. When required by law, subpoena, regulator, or to protect rights and safety.

Cookies and tracking

This site uses cookies and similar technologies for essential functionality, to remember preferences, to measure traffic, and [IF APPLICABLE] for advertising.

You can control cookies through your browser settings. Blocking essential cookies may break parts of the site.

Phone calls, text messages, and email

Your consent to be contacted, message frequency, opt-out instructions, and carrier disclosures are described in our Contact & SMS Terms.

You may opt out of text messages at any time by replying STOP. Opting out of text messages does not remove you from email, and vice versa. Tell us if you want to stop all contact and we will honor it.

How long we keep information

We keep contact form submissions and consent records for RETENTION PERIOD. Records related to licensed real estate, mortgage, and insurance activity are retained for the period required by California law and by the applicable regulator, which may be longer.

Security

We use reasonable administrative and technical safeguards to protect your information. No website or method of transmission is completely secure, and we cannot guarantee absolute security. Do not send sensitive financial information by email or text.

Your choices and rights

You may at any time:

Ask what personal information we hold about you
Ask us to correct information that is inaccurate
Ask us to delete information, subject to our legal and recordkeeping obligations
Opt out of calls, texts, and emails
Withdraw consent you previously gave

To make a request, contact us using the details above. We will verify your identity before acting on a request.

Children

This website is not directed to children under 18, and we do not knowingly collect information from them. If you believe a child has provided us information, contact us and we will delete it.

Links to other sites

This site may link to other websites, including eXp Realty and lender or partner sites. We are not responsible for their privacy practices. Read their policies.

Changes to this policy

We may update this policy. The current version will always be posted here with the "Last updated" date above. If we make material changes to how we use information you already gave us, we will notify you.

Contact

Questions about this policy, or to make a privacy request:

(818) 669-3356 · support@elena-hernandez.com · [MAILING ADDRESS]

Equal Housing Opportunity.