Contact & SMS Terms

These terms explain what happens when you check the consent box on our contact form and share your phone number or email address with us.

Who is contacting you

María Elena Hernández, operating as Elena Hernandez, an individual doing business in California.

Phone: (818) 669-3356
Email: support@elena-hernandez.com
Mailing address: [FULL BUSINESS ADDRESS — REQUIRED]

Licensing: California DRE #01457962 (eXp Realty) · NMLS #1536489 · California Insurance License #0B04708

What you are agreeing to

When you check the consent box and submit the contact form, you agree that Elena Hernandez may contact you by phone call, text message (SMS), or email to respond to your inquiry, schedule a consultation, and follow up about the request you submitted.

Some of these messages may be sent using automated technology, including automatic telephone dialing systems and prerecorded or artificial voice

messages.

Consent is not a condition of service

You do not have to agree to these terms in order to work with Elena Hernandez, purchase any service, or receive any consultation. If you prefer, you may leave the consent box unchecked and contact us directly by phone or email instead.

Message frequency

Message frequency varies and depends on your inquiry. In most cases you will receive only the messages needed to respond to you and arrange a conversation.

Message and data rates

Message and data rates may apply. These charges come from your mobile carrier, not from us. Check with your carrier if you are unsure about your plan.

How to stop receiving messages

You may opt out at any time:

Text messages: reply STOP to any message. You will receive one final confirmation, and we will send no further texts.
Help: reply HELP to any message, or contact us using the details above.
Email: use the unsubscribe link, or reply and ask to be removed.
Phone calls: tell us during any call, or contact us using the details above.

Opting out of text messages does not remove you from email, and opting out of email does not remove you from text messages. Tell us if you want to stop all contact and we will honor it.

Carriers

Mobile carriers are not liable for delayed or undelivered messages. Not all mobile devices or carriers support SMS.

Your phone number and your privacy

We do not sell your phone number. We do not share your phone number or SMS consent with third parties or affiliates for their own marketing purposes.

We may share your information with service providers who help us operate our business — for example, our website host, form provider, SMS PLATFORM, and CRM — solely so they can perform those services for us.

For full details on how we collect, use, and store your information, see our [Privacy Policy]([/privacy-policy]).

Record of your consent

When you check the consent box, we record the date, time, the text you agreed to, and technical information such as your IP address. We keep this record to demonstrate that consent was given.

Eligibility

You must be at least 18 years old and the authorized user or subscriber of the phone number you provide.

Nothing here is a promise of results

Contacting us, consenting to be contacted, or speaking with Elena Hernandez does not create a client, agency, brokerage, lending, or fiduciary relationship, and does not obligate either of us to proceed.

Nothing on this site or in these communications is a guarantee of funding, loan approval, credit approval, a specific amount of capital, a specific interest rate, or any particular financial or investment outcome. Any figures discussed are illustrative. Approval decisions are made by lenders and other third parties according to their own criteria.

Communications from Elena Hernandez are general in nature and are not legal, tax, accounting, or investment advice. Consult a qualified professional about your specific situation.

Scope of licensed services

Real estate brokerage services are offered in California under DRE #01457962, through eXp Realty. Mortgage-related activity is conducted under NMLS #1536489. Insurance services are offered under California Insurance License #0B04708.

Business consulting and funding-preparation services are not brokerage services and are offered separately from the licensed activities above.

Equal Housing Opportunity.

Changes to these terms

We may update these terms. The current version will always be posted on this page with the "Last updated" date above. Material changes to how we contact you will not be applied retroactively to consent you already gave.

Questions